SISKA
Help
Short step-by-step guides for the things members and volunteers do most, and who to ask for the rest. New to the site? Take the tour of the new site.
How do I…
Each guide links straight to the screen it describes.
For every member
- Join SISKA or renew Apply online, sign the waiver if you need to, pay by e-transfer with the right message, and see what happens next. Renewing is the same, faster.
- Sign in or reset a forgotten password Sign in with your email and password, stay signed in on your own device, and get back in if you have forgotten your password.
- Request a spot on a paddle Register from the paddle page or join its waitlist, see your request go from pending to confirmed, and cancel if your plans change.
- Sign up family members or a guest Ask for spots for people in your household from the activity page, and how a friend who isn’t a member signs up as a guest.
- Update my details, password or family My Account holds your contact details, email preferences, password, household members, waiver and credentials.
- Get, stop or change club emails Where club emails and the newsletter come from, how to stop or restart them, and what to do when you change your email address.
- Use my Paddler Profile See your upcoming sign-ups, activity history by season, household and credentials, and update your paddling level.
- Pay for a clinic or workshop Where to send the e-transfer, what to put in the message, and how to see that your payment was received.
- Paying by e-transfer: common questions What to put in the message, paying for several people, paying twice or too little, refunds, and what to do when nothing has happened.
- Check tides and currents for a paddle Open the tide and current reference from a paddle page, read the charts, switch to the full day and look at another date.
No guides match. Try another word, or ask the site team.
Who can…
Find the volunteer who looks after it, or check whether you can do it yourself.
Membership, waivers and payments
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Activate or renew a membership
Message Membership Coordinator
Usually within a couple of business days of your payment arriving.
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Confirm a waiver
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Sort out a payment or a refund
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Pay me back for something I bought for the club
Message Treasurer
Paddles and paddle leaders
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Put a paddle on the calendar
Message Club Paddle Coordinator
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Get me a spot on a full paddle
The paddle’s leader
How do I… Request a spot on a paddle
Open the paddle from the calendar and choose the leader’s name to message them.
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Decide a request or waitlist offer nobody has answered
The activity’s leader or instructor, or the coordinator for that kind of activity
Message Club Paddle Coordinator, On Water Clinics Coordinator, Off Water Clinics Coordinator or Pool Sessions Coordinator
How do I… Request a spot on a paddle
Open the activity from the calendar and choose the leader’s or coordinator’s name to message them.
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Lead a paddle for the club
Paddle leaders
Message Club Paddle Coordinator
Not a paddle leader yet? The Club Paddle Coordinator makes paddle leaders.
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Organize a multi-day trip
Message Club Paddle Coordinator
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Make someone a paddle leader
Message Club Paddle Coordinator
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Update a paddler’s level or certification
Paddle leaders and instructors
Message Standards and Safety
How do I… Use my Paddler Profile
You can set your own paddling level from My Account.
Clinics, meetings and events
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Tell me whether a clinic or pool session suits my level
The clinic and pool session coordinators
Message On Water Clinics Coordinator, Off Water Clinics Coordinator or Pool Sessions Coordinator
How do I… Use my Paddler Profile
Your own level is on your Paddler Profile.
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Answer questions about a partner company’s trip or clinic
Message Partner Company Liaison
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Put a pool session on the calendar
Message Pool Sessions Coordinator
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Put an on-water clinic on the calendar
Message On Water Clinics Coordinator
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Put an off-water clinic or online talk on the calendar
Message Off Water Clinics Coordinator
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Put a partner company’s clinic or course on the calendar
Message Partner Company Liaison
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Put a club meeting on the calendar
Message Club Meetings Coordinator
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Put a special event or another group’s talk on the calendar
Message Special Events Coordinator
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Make someone an instructor
Message Instructor Coordinator or Standards and Safety
The club and the website
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Stop or restart club emails, or change my email address
You, from My Account
Message Newsletter Coordinator
Website announcements and the Mailchimp newsletter have separate choices in My Account → Profile & Contact → Email preferences. Essential activity and membership application messages still arrive.
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Show me, correct or remove my personal information
Message Privacy Contact
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Fix something broken on the website
Site support
Email support@siska.ca
Say what you were doing, what you expected and what you saw; a screenshot helps.
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Email the club or a group of members
The executive, the Membership Coordinator and the Newsletter Coordinator
Message President or Membership Coordinator
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Borrow, return or donate a library book
Message Club Librarian
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Buy, sell or swap paddling gear
Members, at the club’s gear swaps
Message Club Meetings Coordinator
SISKA Virtual Gear Swap group on Facebook
Bring gear to a monthly meeting: sellers set up from 6 pm and doors open at 6:30. The June and September events at Gyro Park have a gear swap too.
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Raise a safety concern
Message Standards and Safety
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Find me a way to volunteer
Message Volunteer Coordinator
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Tell me about the club before I join
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Look at my account with me to fix a problem
Nothing here matches. Try another word, or look through the contact page.
Still stuck?
Email the site team at support@siska.ca with what you were trying to do and we’ll sort it out. For club questions, such as your membership or a paddle, the contact page lists the right volunteer.